A field service management software is a technological solution designed to automate and improve the different areas of a company that provides services at the customer’s premises. Find out in this article what are the main benefits of implementing it according to the role of the collaborators.

Benefits for those who assign jobs (dispatchers):

Scheduling: faster and more efficient

A field service management software allows dispatchers to limit the amount of time they spend on scheduling. Most tasks can be automated, allowing dispatchers to focus on jobs that do not easily fit into the schedule.

Improved visibility

With real-time status updates, dispatchers can easily track task progress and technician locations.

Increased productivity

Supported by service management software, the time for each assignment is reduced and each dispatcher can handle a greater number of technicians.

Benefits for field personnel (technicians):

Less administrative work

Never again will valuable technician time be spent on paper reports for someone else to enter into the system, whether it’s time accounting or material consumption – now it can all be done on mobile (link to mobile note).

Reduced travel times

Busy technicians must be able to juggle multiple daily service calls while still providing a positive customer experience. With better organization of visits and the help of customer geolocation, it’s much easier.

Service history

Technicians can easily view customer asset information and service history. Reduce operational downtime to improve revenue and safeguard customer relationships.

Quick problem resolution

Efficient service management gives comprehensive information and facilitates collaborative ways to improve training for technicians in the field. Combined with clear information on the customer’s problem and the equipment or tools the technician must know and be proficient with, this enables technicians to solve problems quickly.

Benefits for managers or supervisors

Increased customer satisfaction

When problems are resolved quickly and efficiently, customers are happier. A high repair rate is linked to high customer satisfaction.

Online visibility

All information up to date, at your fingertips, at all times.

Greater control

Geolocation support and collaboration tools allow full control of the team.

Error-free invoicing

Technicians can update or modify tasks online. Upon completion, the invoice will be prepared and ready to be sent to the customer.

We have written a complete guide that will help you to complement this information, click here