How does “Field Service Management” help the different positions of the company?

How does “Field Service Management” help the different positions of the company?

A Field Service software is the technological solution designed to automate and improve the different areas of a company that provides services at the customer’s home. Let’s see what the advantages are for each of the roles within your business:

 

Benefits for whoever assigns the jobs (dispatchers):

Scheduling: faster and more efficient.

Field service management software allows dispatchers to limit the amount of time they spend scheduling. Most tasks can be automated, allowing dispatchers to focus on jobs that do not easily fit into the schedule.

Improved visibility

With real-time status updates, dispatchers can easily track task progress and technician locations.

Increased productivity

Supported by service management software, the time for each assignment is reduced and each dispatcher can handle a greater number of technicians.

Benefits for field personnel (technicians)

Less administrative work

Never again will valuable technician time be taken up with paper reports to be entered into the system by someone else – now it can all be done on mobile!

Reduced travel times

Busy technicians must be able to juggle multiple service calls per day while still providing a seamless experience.

Benefits for managers or supervisors

Increased customer satisfaction

When problems are resolved quickly and efficiently, customers are happier. A high repair rate is linked to high customer satisfaction.

Online visibility

All information up to date, at your fingertips, at all times.

Greater control

Geolocation and collaboration tools allow total control of the team.

Error-free billing

Technicians can update or modify tasks online . Upon completion, the invoice will be prepared and ready to be sent to the customer.

We have written a complete guide that will help you to complement this information, click here!