A Field Service software is the technological solution designed to automate and improve the different areas of a company that provides services at the customer’s home. Let’s see what the advantages are for each of the roles within your business:
Benefits for whoever assigns the jobs (dispatchers):
Scheduling: faster and more efficient.
Field service management software allows dispatchers to limit the amount of time they spend scheduling. Most tasks can be automated, allowing dispatchers to focus on jobs that do not easily fit into the schedule.
Improved visibility
With real-time status updates, dispatchers can easily track task progress and technician locations.
Increased productivity
Supported by service management software, the time for each assignment is reduced and each dispatcher can handle a greater number of technicians.
Benefits for field personnel (technicians)
Less administrative work
Never again will valuable technician time be taken up with paper reports to be entered into the system by someone else – now it can all be done on mobile!
Reduced travel times
Busy technicians must be able to juggle multiple service calls per day while still providing a seamless experience.
Benefits for managers or supervisors
Increased customer satisfaction
When problems are resolved quickly and efficiently, customers are happier. A high repair rate is linked to high customer satisfaction.
Online visibility
All information up to date, at your fingertips, at all times.
Greater control
Geolocation and collaboration tools allow total control of the team.
Error-free billing
Technicians can update or modify tasks online . Upon completion, the invoice will be prepared and ready to be sent to the customer.
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