Service management software helps you improve your customers’ service experience, while delivering that service in the most efficient way possible. Equally, it can help you transform your business, making service a central part of your business strategy.
First things first: let’s get to know the 5 categories of services that exist:
- Professional Services: technology, architecture, business services, consulting firms.
- Service Providers (outsourcing): BPO, Logistics, Transportation.
- Field Services, maintenance and repair services.
- Construction and Engineering.
- Personal services (medical and educational)
1. Professional services
These are companies that bill their work against projects. Professional services are common in the technology, architectural, engineering and construction industries, and business services (accounting, advertising and consulting).
2. Service providers (outsourcing)
These are common in IT and some business services, such as accounting, supply chain management, marketing, and transportation and logistics.
3. On-site services, maintenance and repair services
The home service schedule is scheduled according to contracts or as requested by the customer. Home service is typical in pest control, security, cleaning, maintenance and other service industries.
4. Construction and engineering
Manage the post-project execution process. It includes the work performed on site, combining labor, materials, subcontracts and expenses.
5. Personal services
These cover a broad category of services provided to individuals. They include medical, social, educational and other services. Service companies often provide a hybrid of professional and home-based services.
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