Field Service Management is a concept related to different methods of service management at the customer’s premises. Among other objectives, it aims to optimize material resources and the coordination of on-site team Learn more about how to improve field operations in this article.
Field Service Management: a simple definition
Field Service Management (FSM) aims to optimize material resources and team. coordination in mobile operations, and is especially important for companies offering services or products that require installation, maintenance or after-sales service.
These companies have the great challenge of managing interventions at their customers’ facilities, rather than in their own business space.
On the other hand, FSM also refers to software designed to manage services in the field. These programs integrate intervention planning, human resources management, travel optimization, field security, and dematerialized stock management, invoicing and accounting. They are also used to ensure the monitoring and management of on-site services.
Do your employees usually work out of the office? Customer service management goes hand in hand with the management of field services and this type of diligence favors the productivity, efficiency and competitiveness of your business.
What is it for?
Now, what can we use FSM for? By implementing Field Service Management you can avoid mistakes and misunderstandings, save time and manage tasks efficiently, from scheduling visits to customer information and invoicing.
Digitizing these processes allows you to:
- Centralize everything related to a work order.
- Increase the productivity of the entire team
- Accelerate the execution of visits
- Smoothly coordinate the teams
- Optimize the planning of customer visits
- Deploy the most competent personnel in relation to the task
- Make decisions based on real-time analytics
- Optimize the work of team leaders
- Improve communication
Among other advantages of digitization, we find:
- Facilitating the work of operational teams
- Saving management costs
- Simplified and reliable follow-up of interventions
- Integral and centralized management of resources
- Improved communication with customers and different internal departments
- Product inventory management
- Automated creation and sending of invoices, quotations and reports
- Flexible and qualitative management of operations
- Satisfaction of both the customer and the work teams